The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right of complaint with an official entity, third party and impartial to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.
WHAT IS ALTERNATIVE DISPUTE RESOLUTION?
The alternative resolution of disputes is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
We provide the websites of some of these entities that can help you to present your arguments:
SUGGESTIONS FOR ALTERNATIVE DISPUTE RESOLUTION ENTITIES:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Lisbon Consumer Conflict Arbitration Center
CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
CIMPAS - Insurance Information, Mediation and Ombudsman Center
CICAP - Consumer Arbitral Tribunal